FAQ
Safety locking arms will not lock.
Check that the parts are perfectly aligned before locking the arms. The parts will only fit in the orientation shown in the manual. Do not force the locking arms shut if parts are misaligned.
Juicer vibrates excessively.
Stop the juicer and reassemble the juicer properly. In particular, make sure the juicing screen is properly seated and no parts are broken.
Juice is leaking from juice cover outlet during juicing.
Juice may leak out if the pulp container is not fitted properly. Please make sure the pulp container is locked into place.
The juice pulp still has too much liquid.
When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice.
Amount of juice is too little.
All produce is different, with freshness often times determining the amount of juicein it. To extract more juice out of refrigerated produce, soak them in clean water. When juicing, combine low fiber foods (such as carrots) with high fiber foods (such as kale) to decrease the moisture of the pulp and increase the amount of juice. Check if the pressure silicone is assembled properly. Also, cut hard ingredients down to size.